ERALUX is headquartered in Montréal with manufacturing in Eastern Canada, Taiwan, China and Eastern United States.

Together at ERALUX, we believe the future of lighting resides in progressive LED technologies. We design to respond to limitless possibilities, taking advanced lighting solutions to indoor and outdoor environments for long term investments. The core of our strategy involves actively choosing pragmatic solutions that are practical, real and sensible.

We believe that creating enduring relationships internally amongst the ERALUX family, and externally with multi-disciplined project managers is the key to the door for proven, reliable and responsible success. Our relationships are built on trust and a promise to deliver.

Position Overview: Eralux is seeking a meticulous and customer-centric individual to join our team as a Orders & Quotes Specialist. The ideal candidate will play a vital role in processing customer orders & quotes accurately, addressing inquiries promptly, and ensuring seamless interactions to uphold our reputation for superior customer service.

Key Responsibilities:

• Efficiently and accurately enter customer orders & quotes into Eralux’s order management system.
• Provide timely and courteous assistance to customers via phone, email, or chat regarding order status, product specifications, shipping details, and general inquiries.
• Proactively communicate with customers to provide updates on order progress, resolve any issues or concerns, and ensure overall satisfaction.
• Collaborate closely with internal departments such as sales, production, and logistics to facilitate smooth order fulfillment and delivery processes.
• Maintain meticulous records of customer interactions, transactions, and communications.
• Identify opportunities for process optimization and contribute to the continuous improvement of customer service operations.
• Adhere to company policies and procedures while upholding the highest standards of customer service excellence.

Qualifications:

• Previous experience in customer service, order entry, or a related field within the manufacturing industry is preferred.
• Exceptional communication skills, both verbal and written, with a keen attention to detail.
• Proficiency in using computer systems and software, including Microsoft Office Suite and ERP Microsoft Dynamics.
• Ability to manage multiple tasks efficiently in a fast-paced environment while prioritizing customer needs.
• Strong problem-solving abilities and a proactive approach to addressing customer concerns.
• Collaborative mindset with the ability to work effectively both independently and as part of a team.
• Flexibility to adapt to changing priorities and responsibilities as needed.
• High school diploma or equivalent; additional education or training in customer service or relevant field is advantageous.